Frequently Asked Questions


General Questions


Who are SmartInstall?

Check out our about us page to see who we are.

Why should I buy from SmartInstall?

Unlike traditional home security companies, SmartInstall do not tie you into lengthy contracts or equipment hire agreements. The equipment you pay for is yours. We are focussed on providing affordable Smart Home security products backed up with excellent customer service.

Who will install my SmartInstall system?

We have experienced and professional installation engineers.

I need new plug sockets fitting for my system – can you help?

Yes, we can recommend a regulated system installer. Please call us to discuss.

I have had my installation, and I want some extra items adding – can this be done?

Yes – all accessories are available to buy after your installation at the listed prices. If you want our engineers to install them, we will levy a charge for the engineer to visit (unless the installation coincides with an annual service or maintenance visit) – please contact us for more information.

How long does an installation take?

Dependant on the complexity of the install, alarm and elderly care systems usually take around 2 hours. For CCTV, we allow longer due to the additional work involved.

Who do I contact for technical support?

Us! We operate the support lines here in the UK for all of our customers. With every install, you will also receive a self-help manual which answers most support questions. Please call 0121 634 8080.

Does SmartInstall system offer any insurance?

No. The installation of any SmartInstall systems into your premises does not constitute the provision of insurance to you.

Do you undertake Commercial / Business work?

We have a commercial partner who we would be happy to introduce you to for business to business sales

Smart Home Alarm & Care System FAQ’s

See our Burglar Alarm page for more info.

Smart CCTV System FAQ’s

See our CCTV Installation page for more info.

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©2021 SmartInstall Limited - Registered Office: Floor 16, Centre City Tower, 7 Hill Street, Birmingham, B5 4UA

Registered in England No. 10232324
VAT No. 255 2512 21
We Accept Visa, Mastercard & Maestro Cards
* Smart Alarms with alerts subject to monthly service fee which is collected by Direct Debit and vary depending upon the level of service you require. Sim card included in all service plans. Unlimited alerts via SMS and calls subject to fair usage. Lifetime parts warranty on alarm & care systems are available providing there is an active monthly service agreement in place. All parts warranties are subject to T&C's and callout (engineer or labour) fees unless specifically stated. By cancelling your subscription, you will no longer receive support, warranty or mobile services associated with your order. Once cancelled there is no obligation by any party to reinstate the service. For further information please refer to our terms & conditions. VAT exemption available ONLY on Emergency / Elderly care alarms: If you declare that you are chronically sick or disabled, you may be able to purchase the system VAT free. Home alarms & CCTV systems are not exempt from VAT under this scheme. Optional Upgrades / Accessories or Equipment may incur additional up front or monthly costs - speak to one of our advisors for more details.